Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
01209 311344
Knowledge base
General
FAQ
0
Getting Started
0
Web Content Filtering
2
How to Install the iCT4 SSL Certificate for Sonicwall Filtering (Windows)
iCT4 Web Reporting User Guide
Encryption
1
Using DESlock+ Email Encryption with Outlook
Microsoft Office
1
How to Repair Microsoft Office 2010/2013/2016
Getting started on the helpdesk
Registering with the helpdesk
1
How to register with our helpdesk
SIMS Public KB
Admissions
1
Admissions Transfer File - Import
Assessment
4
Error: The following Aspect(s) could not be imported and modified - Reason Conflict 7
How to delete an assessment result
Cannot import KS2 results into SIMS via a CTF
Statutory Key Stage Assessment Collections: Summer 2018
Attendance
2
List of attendance codes does not appear when clicking the Codes button
Entering Attendance Code Y
CENSUS
1
Spring Census 2019 - Documentation
END OF YEAR
2
End of Year - Detailed 2018-19
End of Year - Summary 2018-19
REPORTING
3
How do I import reports into SIMS .net?
DfE FSM Ever 6 @ Spring Census 2017_RptDef
DfE FSM Ever 6 @ Spring Census 2018_RptDef
FMS
0
GDPR - SIMS
0
Key Stage Data Collections
2
Collection Deadlines June 2018
Key Stage Collection - Contact Details
LATEST UPGRADE KNOWN ISSUES
0
Managing Users
1
Re-set SIMS User Password
School Workforce
2
SWC - 4100Q
School Workforce 2018
Schoolcomms
2
How to store contact details in SIMS for Schoolcomms import
Parents cannot make payments for dinner money or trips
SIMS Activities
6
DOB cannot be verified when registering
Forgot the log in password for SIMS Activities
User cannot register using their registration email
User cannot sign in
User has not received their registration email
See all 6 articles
SIMS Homepage
2
Configuring and Using the SIMS Home Page
Homepage refresh times and rates
SIMS ID
1
SIMS ID Install Guide
SIMS Parent App
4
When does SIMS Synchronize with Parent App\Parent App Lite?
How do parents log in to SIMS Parent?
User is unable to view Data Collection Sheet in SIMS Parent
Updated Email Address not Showing in Admin Product
SIMS Teacher App
1
SIMS Teacher App - Install Guide
SOLUS 3
1
Upgrading SIMS, FMS and Discover
Hosted Sims
2
Connecting to Hosted Sims
Changing Your Hosted Sims Password
Superfast Schools Filtering
Installing certificates
1
Installing SSL Certificates - Android