A General Message should be created if its subject matter is general in nature and is not linked directly to any of the other message types. When selecting the intended recipients, the search criteria Category defaults to show all people who are currently associated with your school (Current). 

In the case where a pupil/student has one or more siblings currently attending your school, SIMS InTouch identifies whether a General Message would ordinarily be sent to a recipient more than once. If a recipient would ordinarily receive the message more than once (e.g. they would receive the same message three times if they have three children at your school), only a single message is now sent. This reduces the number of messages sent to a pupil/student contact and therefore reduces the cost of doing so. 

Select Focus | InTouch | Send Message to display the Send General Message page.