SIMS Activities

DOB cannot be verified when registering
Ensure that the DOB has been recorded correctly in SIMS. If not, update the DOB and wait an hour for SIMS Activities to be updated before beginning regist...
Wed, 10 May, 2017 at 3:03 PM
Forgot the log in password for SIMS Activities
The user should reset the password with their account provider e.g. Google. If the user loses access to their password AND all OTHER security informatio...
Wed, 10 May, 2017 at 3:14 PM
User cannot register using their registration email
User cannot register using their registration email (Invitation code could not be verified). Check that the invite has not expired. Expired emails will ...
Wed, 10 May, 2017 at 2:39 PM
User cannot sign in
Are they an Office 365 user? If so, ensure that they been granted permissions by their Office 365 Administrator. Are they using the correct URL to acce...
Wed, 10 May, 2017 at 3:12 PM
User has not received their registration email
Double check that the person in question does not appear in the "requiring invite" list. If they appear on the list then the school has not sent t...
Wed, 10 May, 2017 at 2:37 PM
User registration email has gone to the incorrect email address. How can I amend or delete this invitation?
Please update the email address in SIMS and wait an hour for the data to sync.  The customer should then go back into the SIMS Activities | 'Invite Us...
Wed, 10 May, 2017 at 3:13 PM